Enterprise‑grade AI and Software for Miami businesses
AI Solutions That Get Work Done
Double2 brings Fortune‑500‑level engineering to Miami’s small and midsize businesses. We build bespoke AI solutions, automation systems, and enterprise software that boost revenue, cut busywork, and keep your team focused on what matters most. No buzzwords. No empty promises. Just software that works
We've built technology trusted by global brands and enterprise leaders across industries
Enterprise engineering for businesses of every size
AI Agents, Workflows & Custom Software
76% of small businesses are exploring AI to compete with larger companies. We build AI agents that talk to customers, workflow automation that runs your ops, and enterprise software that connects your systems. Ship fast with proven patterns from 140+ airline deployments.
Omnichannel AI Agents
Dale AI
AI agents that understand your knowledge, take action in your systems, and hand off to humans when needed. Deploy once to Web, WhatsApp, SMS, Voice, and many other channels. Connect to your CRM, Helpdesk, and Calendar. Handle customer service, lead qualification, scheduling, and internal ops. With Dale Flow, agents trigger multi-step workflows for complex jobs your team doesn't have to babysit.
Workflow Automation
Dale Flow
Workflow engine for complex, multi-step business processes. Approvals, reconciliations, document generation, Data Syncs, and scheduled jobs. Retries, error handling, and Audit Trails built in. Trigger flows from Agents, Webhooks, Schedules, or Apps. Works standalone or powers Dale AI actions.
Tailored Intelligence
Custom AI Solutions
Custom AI systems built for your specific workflow. Internal Copilots, Search over your docs, Voice Interfaces, Model Integrations, and Data Pipelines. Trained on your data with Guardrails, Citations, and Human-in-the-Loop approvals. Designed for accuracy, safety, and compliance in regulated environments.
Bespoke Platforms
Enterprise Software
Enterprise-grade software engineered for reliability and scale. From complex web applications to data-intensive integrations, we build high-performance systems trusted by airlines, hospitality leaders, and global enterprises.
Our Process
Pragmatic Software Engineering Process
Five phases from discovery to launch. Clear outcomes at each step, no surprises. We scope tight, ship fast, then iterate based on real usage data.
Discovery
Identify outcomes, users, constraints, data, compliance, channels, and systems. Map current processes, KPIs, risks, dependencies, and ownership.
Outcome: Shared brief, KPI baseline, risk register, and stakeholder alignment.
Strategy
Choose the initial track (agent, workflow, custom AI, application, or integration). Prioritize the smallest valuable release. Set timeline, budget, and RACI.
Outcome: Scoped Release 1, milestone roadmap, KPI plan, and resourcing confirmed.
Blueprint
Design flows, UX, domain model, data and architecture, integrations, and security patterns. For AI, define sources and freshness rules, guardrails, human-in-the-loop, and the action catalog. Write the test plan and acceptance criteria.
Outcome: Clickable prototype and technical spec, privacy and security checklist, and acceptance tests defined.
Build & Integrate
Ship in short sprints behind feature flags. Connect CRM, calendars, helpdesk, document stores, databases, and external APIs. Enforce CI/CD, code review, automated tests, accessibility and performance checks, and observability.
Outcome: Working pilot in staging, integrations verified, test and quality targets met, and go-live checklist signed.
Launch & Hypercare
Pilot, then expand. Monitor logs, transcripts, and jobs. Tune weekly and report KPI deltas with next actions. Add channels and features, A/B prompts or UX, and right-size capacity. Enable your team.
Outcome: Stable production with SLOs, measurable KPI lift, runbook and training completed, and a prioritized backlog for scale.
Outcomes That Matter
AI That Delivers Measurable Results
Every implementation ships with clear goals and a measurement plan. We automate the busywork, capture more opportunities, and keep humans focused on what moves the business.
Integrations & Channels
Plug into your stack. Deploy everywhere.
Dale AI connects to the tools you already use—front-of-house channels for chat and voice, back-of-house systems for CRM, helpdesk, calendars, and data. Ship fast without ripping anything out.
One layer for channels, systems, and data.
Logos shown for illustration; products supported via native connectors or APIs.
Real-World Applications
Production-Ready Use Cases
Each implementation ships with clear goals, a measurement plan, and proven outcomes. Built for scale, deployed with confidence.
Stella
Safe Medical Guide with Cited Answers
Ingest and index 50,000 plus trials, studies, guidelines, and FAQs.
Integrations:
Channels:
Lola
Customer Service Teammate for a Local Business
Answer FAQs on services, pricing ranges, hours, directions, and policies.
Integrations:
Channels:
Travel Copilot
Natural Language Flight & Hotel Search
Parse requests like "Miami to Madrid next month, two adults," then apply tenant rules.
Integrations:
Channels:
Concierge
Guest Concierge for Multi-Property Hosts
Answer check-in and house rules, parking, Wi-Fi, and amenities.
Integrations:
Channels:
Ops Copilot
Finance Reconciliations in Slack or Teams
Compare orders to payments, flag mismatches, create tickets with evidence.
Integrations:
Channels:
Order Care
Self-Service Order Status and Returns
Lookup orders by email or phone, show status and ETA.
Integrations:
Channels:
FAQ
FAQ: Double2 AI & Software Solutions
How we build, integrate, secure, price, and launch without the buzzwords. One place for agents, workflows, custom AI, and enterprise apps. (Prefer Spanish? Hablamos español.)
What does Double2 build?
Dale AI vs. Dale Flow: what's the difference?
When do you recommend Dale vs. a custom build?
Customer-facing only, or internal too?
Which channels and languages are supported?
What does the agent or app know, and how is it kept current?
How do you ensure accuracy, safety, and security?
Do you integrate with our tools?
How fast can we go live?
What is Hypercare?
Can you deploy in our cloud? What about data ownership?
How is pricing structured?
Are we locked in?
Still have a question? Book a 15-min intro or email us - we'll reply within one business day.
Get in TouchTestimonials
What Partners Say About Double2
Trusted by leaders worldwide.
Working with Double2 has been an outstanding experience. Their expertise and unw... (click to read full quote)
Dariana Lago
Associate Product Manager, PROS
Over the past three years, the partnership with Double2 has become a cornerstone... (click to read full quote)
Jany Cairo
Director, Product Management, PROS
Working with Double2 has been an absolute pleasure. Their team is exceptionally ... (click to read full quote)
Daniuska Fresneda
Project Manager – Product Engineering, PROS
Collaborating with Double2 has been an experience built on trust and mutual resp... (click to read full quote)
Jose Rafaelly
Senior Director, Product Development, PROS
Double2 provided outstanding software development services that added significan... (click to read full quote)
Yorman Mirabal
Lead Software Developer at SmartBarrel
We have worked alongside Double2 in the development of several products for PROS... (click to read full quote)
David Lazo
Executive Director, Front10
Partner with Double2 to transform your digital products and accelerate your business growth today.