Lola
Customer Service Teammate for a Local Business
An AI assistant that handles customer inquiries, booking, and service coordination for local businesses. Connects to CRM systems and calendars.
Problem
Local businesses miss calls, double-book appointments, and lose customers who text instead of calling. With 75% of customers preferring immediate service options, missed calls mean lost revenue. Answering the same questions repeatedly takes time away from actual service work.
Approach
Lola handles inquiries on web, WhatsApp, and voice. Answers FAQs about services, pricing, and hours. Books appointments and syncs with Google Calendar, Outlook, HubSpot, or Salesforce. Escalates complex issues to the right person with full conversation context.
Outcomes
Answers customer questions 24/7 across web, WhatsApp, and voice
Books appointments without double-booking, syncs with your calendar and CRM
Logs every interaction so your team has full customer context
Escalates complex issues to the right person with conversation history
Answers Customer Questions
Handles FAQs about services, pricing, hours, directions, and policies. Customers ask in their own words and get accurate responses instantly.
Books Appointments
Checks availability in real-time and confirms bookings. Syncs to Google Calendar, Outlook, HubSpot, or Salesforce.
Sends automated reminders via WhatsApp, SMS, or email to reduce no-shows.
Logs Everything to Your CRM
Every conversation is logged in your CRM with customer history, preferences, and booking records.
Works with Aircall and Twilio for voice support. Call transcripts are added to customer records automatically.
Escalates When Needed
Routes complex issues to the right team member with full conversation context and summary.
Matches based on expertise, availability, and customer relationship.
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