Order Care
Self-Service Order Status and Returns
An AI assistant that lets customers check order status, initiate returns, and resolve issues across multiple channels with full integration to ecommerce systems.
Problem
Support teams answer "where's my order?" repeatedly. Manual return processing is slow and inconsistent. Ticket volume spikes during peak seasons.
Approach
Order Care lets customers check order status and start returns via web, WhatsApp, SMS, or email. Looks up orders by email or phone, shows status and ETA. Generates return labels, applies refund or exchange rules, updates inventory. Notifies customer and team, logs to CRM.
Outcomes
Customers check order status without creating support tickets
Automated returns with consistent policy application
Inventory updates in real-time to prevent overselling
All interactions log to CRM for full customer context
Order Status Checks
Customers enter email or phone number to get shipping status, delivery ETA, and tracking info instantly.
Integrates with WMS for real-time updates. Works on web, WhatsApp, SMS, or email.
Return Processing
Generates return labels based on business rules and eligibility. Applies refund or exchange rules consistently.
Updates inventory automatically to prevent overselling.
Automated Notifications
Customers get updates at key stages without support team involvement. Support teams notified when manual review is needed.
Sent via customer's preferred channel.
Customer Insights
Logs all interactions to CRM. Analytics identify return patterns and improvement opportunities.
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